Decision-Making Effectiveness: The Role of IT use, Decision Processes and Organizational Culture

This paper proposes and studies the relationship between individual and group decision-making effectiveness and organizational culture, organizational decision processes, and individual decisionmaking practices. This study has been motivated by the fact that although behavioral aspects and managerial processes are crucial determinants of outcomes in organizational decision environments, they have remained an understudied area. In particular, while decision-making techniques and tools have received a lot of attention, the process of decision-making and decision-making effectiveness has yet to be seriously studied – especially in the context of IT-enabled decision making. After developing the research model, survey data were collected from 1355 respondents in 32 organizations. One of the main findings was that the importance of individual as well as group decisions Individual decisions are far more likely to be influenced by organizational processes and procedures and technology while group decisions are far more likely to be influenced by organizational culture. In addition to this finding, we discuss many of the subordinate findings and provide implications for future research as well as managerial practice – with particular emphasis on the use of information technology for decision making.